Shipping Policy

Last updated: October 15, 2026

Thank you for shopping with FSHENG! We take pride in preparing and shipping our products with care. Below is important information regarding order processing, shipping, and delivery.

Order Processing

FSHENG is a small, American-based business located in Jesseville, Arkansas.

Orders are generally processed and shipped within 2–5 business days after payment is received. We currently ship orders twice per week.

Business days exclude weekends and U.S. federal holidays.

During periods of high order volume, holidays, or product launches, processing times may be longer. We appreciate your patience and will do our best to get your order shipped promptly.

Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed.

Rates may vary depending on the products ordered, package size, shipping destination, and available delivery options.

Free shipping may be offered on eligible products, orders, or promotional purchases when indicated at checkout.

Shipping Methods and Delivery Times

FSHENG uses established shipping carriers, including USPS and UPS, depending on the order and delivery destination.

Estimated delivery times vary based on the selected shipping method and destination.

Shipping transit times begin once the package has been accepted by the carrier and do not include order processing time.

Delivery dates are estimates and are not guaranteed. Delays may occur due to weather, holidays, carrier operations, or other circumstances outside our control.

Shipping Destinations

Available shipping destinations and delivery options are determined at checkout.

If shipping is unavailable to your address, please contact us at fshengshop@gmail.com before placing your order.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

Tracking updates may take up to 24 hours to appear after a shipping label has been created or a package has been accepted by the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an incorrect shipping address after placing your order, please contact us immediately at fshengshop@gmail.com.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has shipped.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost, Damaged, or Missing Packages

We take care to package our products securely. However, shipping-related issues can occasionally occur.

If your order arrives damaged, contains incorrect items, or appears to be lost during transit, please contact us as soon as possible.

Include your order number, a description of the issue, and photographs of damaged items or packaging when applicable.

We will work with you and the shipping carrier to investigate the issue and arrange an appropriate replacement or refund.

If tracking shows your package as delivered but you have not received it, please check around your delivery location and with household members or neighbors before contacting us.

Returns and Refunds

For information about returning products, requesting exchanges, or receiving refunds, please review our Refund & Return Policy.

Contact Information

FSHENG — Fish Engineering

Jesseville, Arkansas, USA

Email: fshengshop@gmail.com

Website: https://fishengineering.com

If you have questions about shipping, order tracking, or delivery, please contact us. We appreciate your business and support!